grumpy_1944
750cc
Bought a new helmet through Helmet city. It wasn't delivered when I expected so I contacted them on the phone. The order dept. told me they had sent an E-mail to the wrong address explaining that the helmet I had ordered was on back order and not expected for 3 weeks. For that, I received a sincere apology.
The rep. took me through their website to pick out a substitute helmet as a replacement. When I made my choice, the helmet I chose was more expensive and I asked how much more I needed to pay them. They said "no extra charge". I was told they would get me the helmet the next day, they did. That is customer service you don't see much these days.
They will get my business when my grand daughter gets old enough to ride and I need a helmet for her.
The rep. took me through their website to pick out a substitute helmet as a replacement. When I made my choice, the helmet I chose was more expensive and I asked how much more I needed to pay them. They said "no extra charge". I was told they would get me the helmet the next day, they did. That is customer service you don't see much these days.
They will get my business when my grand daughter gets old enough to ride and I need a helmet for her.